Terms of Service
Clear agreements make for strong partnerships. This document outlines how we work together.
What services do we provide?
We provide custom software engineering, cloud infrastructure modernization, and intelligent automation services. The specific scope of work, timeline, and deliverables for your project will be detailed in a separate Statement of Work document that we will both sign before any work begins.
How do payments work?
We require an initial deposit before we start writing any code. After that, we invoice based on agreed upon milestones or on a monthly retainer basis. All invoices are due within 15 days of receipt. We accept bank transfers and major credit cards. Late payments may result in a temporary pause of development until the balance is cleared.
Who owns the code we write?
Once the project is complete and all invoices are paid in full, you own all the custom source code we wrote specifically for your project. You hold all the intellectual property rights. However, if we use our own pre existing internal tools or open source libraries to build your project, we retain ownership of those underlying components while granting you a permanent license to use them.
What is the warranty and support policy?
We provide a 30 day warranty period after your software goes live. During this time, we will fix any critical bugs free of charge. After the warranty period expires, any further updates, bug fixes, or new features will require an ongoing managed services contract or a new Statement of Work.
How does confidentiality work?
We understand that we may be exposed to your sensitive business secrets. We agree to keep all your proprietary information strictly confidential. We will never share your business secrets with competitors or unauthorized third parties. We are happy to sign a Non Disclosure Agreement before starting discussions.
What happens if we need to cancel?
Either party can terminate the agreement with 30 days written notice. If you cancel the project before it is finished, you must pay for all the hours our engineers have worked up until the cancellation date. We will then hand over all the code we have written so far, provided the final invoice is paid.
How do you contact legal?
If you have questions about these terms or need to send a formal legal notice, please email legal@hyspra.com.